Data Retention & Compliance

This placeholder documents retention periods, deletion workflows, and regulatory alignment.

Purpose

Clarify why data is retained (operational continuity, auditability, legal obligations).

Data Category	Typical Retention	Notes
Call Logs	12 months	Pseudonymized after 90 days
Recordings	90 days	Extendable with legal hold
Audit Events	24 months	For security investigations
User Accounts	Active + 30 days	Anonymized upon termination

Adjust table to reflect actual policy.

Describe purge jobs, cryptographic erasure, verification steps.

Reference applicable frameworks (GDPR, CCPA, PCI DSS, SOC 2, ISO 27001, etc.).

Explain litigation holds, regulatory exceptions, override process.

Mechanisms to reduce unnecessary storage.

Backup frequency, encryption, retention tiers, restoration procedures.

Policy review cadence and approval workflow.

Point of contact for compliance inquiries.

Replace with ratified retention matrix and validated controls list.