Configuration Guidelines

3CX Side Configurations

1. Log in to the 3CX Admin Console.

2. Navigate to “Integrations” → “API”, then click “Add”.

3. In the “Client ID” field, enter a suitable application name (e.g., “uniconnect”).

4. Enable the following permissions and then click "Save":
   • 3CX Configuration API Access
   • 3CX Call Control & Chat API Access

7. Generate the API key and securely copy it for later use in the Uniconnect configuration.

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Uniconnect Side Configurations

1. Log in to Uniconnect with administrator privileges.

2. Navigate to “Configuration” → “System” → “Plugins” → “3CX”.

3. Enable the 3CX integration and configure the following settings. Finally, click “Save” to apply the configuration.

• Enter the 3CX FQDN under “3CX Host”.
• Enter the Client ID generated in the 3CX configuration under “3CX Client ID”.
• Paste the API Key generated from the 3CX side under “3CX Key”.
• Select the desired data synchronization interval.
• Enable “3CX Single Sign-On (SSO)” if required. (Optional)