Release Note
NOTE:
Uniconnect Enterprise 1.2.4 focuses on improving Voice Campaign stability, call-status accuracy, and overall CRM performance. This release includes fixes for critical Voice Campaign execution and call-status issues identified during testing, along with performance improvements across CRM records, forms, and workflows.The release is intended to provide a more stable and responsive experience, particularly for Voice Campaign and customer POC scenarios.
VERSION DETAILS:
Release Date: 2026-08-10
Product Name: Uniconnect Enterprise
Version Number: 1.2.4
ENHANCEMENTS & PERFORMANCE IMPROVEMENTS
| Ref# | Description |
|---|---|
| 01 | Voice Campaign Fixes & Performance Improvements Resolved multiple issues affecting Voice Campaign execution and improved overall campaign performance, resulting in smoother call delivery, more reliable campaign execution, and improved status handling during call processing. |
| 02 | CRM Performance Improvements Addressed CRM performance and slowness issues through targeted optimizations, resulting in faster load times and a more responsive experience across CRM records, forms, and workflows. |
BUG FIXES
| Bug# | Description |
|---|---|
| 01 | Voice Campaign Calls Incorrectly Moving to System Failure Fixed an issue where Voice Campaign calls were immediately moved to System Failure status without attempting to dial the customer. Campaign calls can now proceed through the expected call execution flow. |
| 02 | Incorrect Campaign Status After Customer Answers Resolved an issue where campaign details were not updated correctly after the customer answered a call, resulting in incorrect campaign and call statuses. |
| 03 | Inconsistent Call Status Across Campaign Views Fixed inconsistencies where the same call could display different statuses in multiple locations within the Campaign Preview. Call status information is now synchronized across the relevant campaign views. |
| 04 | Incorrect Call Status in View Lead After Campaign Completion Resolved an issue where incorrect call statuses were displayed under View Lead after a campaign had already ended. |
| 05 | Agent Rejection Tracking Improved call rejection tracking to provide better visibility into which agent rejected a call and the number of calls rejected by each agent. |
| 06 | Call Rejection Reason Identification Improved call status handling to distinguish between an agent rejecting the Make Call request and an agent disconnecting or rejecting the call while the customer is being dialed or during ringing users can verify it on call module the terminated party . |
| 07 | Voice Campaign Status Synchronization Improved synchronization of campaign and call statuses to ensure status updates remain consistent across the Campaign view, Preview, and View Lead sections. |
KNOWN ISSUES & LIMITATIONS
| Ref# | Description |
|---|---|
| 01 | 3CX User Details Not Synchronized with UniConnect When user details are updated in 3CX, the updated information may not be synchronized with the corresponding user record in UniConnect. |
| 02 | Hotline Number Missing for Some Unanswered Calls For some unanswered calls, the system may not capture or display the hotline number in the Calls module. |
SUPPORT CONTACT
If you encounter any issues or need assistance:
- Email: support@uniconnect.ai