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Dropdown Dependency

Dropdown Dependency is used to control the available options in one Dropdown (Enum field) based on the value selected in another Dropdown .

Key Points​

  • Both the Source Field and Target Field must be Enum (Dropdown ) fields.
  • The Target Dropdown values are filtered dynamically based on the selection in the Source Field.

Example Scenario (Ticket Module)​

In the Ticket Module, assume you have two Dropdown fields One is Issue Type and next one is Issue Category based on these field can configure the Dropdown Dependency;

Selected Order​

Issue Type → Assign Department

Dependency Configuration​
Issue TypeAssign Department Options
System ErrorL1 Support team, L2 Support team
Login IssueL1 Support team
Performance ProblemL2 Support team, Development team
Source Field: Issue Category​
  • Technical
  • Assign Department
Target Field: Issue Type​

You can configure a Dropdown dependency such that:

When Issue Category = Technical​

The Issue Type Dropdown shows:

  • System Error
  • Login Issue
  • Performance Problem

When Issue Category = Billing​

The Assign Department Dropdown shows:

  • L1 Support team
  • L2 Support team
  • Development team

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Configuring Dropdown Dependency in the CRM Module​

Dropdown Dependency allows you to control the values displayed in one Dropdown field based on the selection made in another Dropdown field.

Follow the steps below to configure it:

Step 01: Select Fields​

Select the Enum (Dropdown ) fields that you want to include in the dependency.

  • You can select multiple fields, but they must be arranged in the correct order.
  • After selecting each field, click the “Add Field to Order” button to define the dependency sequence.

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Step 02: Define Field Values​

Configure the dependency by selecting values for each field:

  • Start with the first (source) field and choose a value.
  • Continue selecting corresponding values for each subsequent field in order.
  • For the last (target) field, you can select multiple values.
    These values will appear in the Dropdown based on the selected conditions.

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Step 03: Save Configuration​

Once all field values are configured:

  • Click the “Add into Schema” button to save the dependency.

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Step 04: Verify in Create Form​

To verify the configuration:

  • Go to the Create Form of the module.
  • Select values in the source field(s).
  • The dependent Dropdown field will display filtered values based on your configuration.

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Behavior in Create Form​

  • When the user selects System Error, the Assign Department Dropdown will show:

    • L1 Support team
    • L2 Support team

  • When the user selects Login Issue, the Dropdown will show:

    • L1 Support team

  • When the user selects Performance Problem, the Dropdown will show:

    • L2 Support team
    • Development team

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Key Benefits of Dropdown Dependency​

Dropdown Dependency helps to:

  • Show only relevant options to users
  • Reduce data entry errors
  • Improve form usability and efficiency
  • Maintain data consistency across the system
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