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Login/Logout

The Login & Logout functionality in UniConnect is designed to provide secure, flexible, and trackable access to the system. With multiple authentication options and support for different working environments, users can easily access UniConnect while organizations maintain strong security and accurate activity tracking.

1. Supported Login Methods​

UniConnect supports multiple login options to suit different operational needs:

1.1 Built-in Login (Username & Password)​

This is the default authentication method.

Steps to Log In:

  • Open the UniConnect Login Page via your web browser.
  • Enter your Username and Password.
  • Click Log In.
  • You will be redirected to the Dashboard upon successful authentication.

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1.2 Integrated Telephony Login (e.g., 3CX)​

For contact center environments, UniConnect can integrate with telephony systems such as 3CX.

How it works:

User selects the sign-in option for the telephony platform (e.g., 3CX). The telephony system automatically authenticates the user and logs them into UniConnect.

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  • Reduces the need for multiple logins across systems.
  • Ensures synchronized agent activity between telephony and UniConnect.

Steps to Log In:

  • Open the UniConnect Login Page via your web browser.
  • Select the telephony plugin integrated to uniconnect (Ex. 3CX)
  • Enter your telephony user credentials.
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It is required to pre-configure the telephony platform and enable the plugin before using telephony credentials to access UniConnect. For more details on telephony integrations, please refer to the telephony documentation.

1.3 Single Sign-On (SSO) – Coming Soon​

UniConnect will support modern SSO providers, including:

  • Microsoft Authentication
  • Google Authentication

Expected Benefits:

One-click secure login Reduced password management Centralized identity control

2. Accessing UniConnect​

Login options are available on both UniConnect Web and UniConnect Edge (Windows-based Unified Agent Desktop), supporting all sign-in methods (username/password, telephony credentials, Microsoft, Google, etc.).

  • Web Browser Access

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  • UniConnect Edge – Unified Agent Desktop

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3. Logging Out​

Properly ending the session is essential for both security and accurate tracking.

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Users should log out at the end of their shift or when leaving their workstation. The system may automatically log out users after a period of inactivity.

Why Login & Logout Matters​

  • Security Prevents unauthorized access to sensitive data Protects user accounts and system integrity Ensures only authenticated users can perform actions

  • Accurate Activity Tracking Captures precise session start and end times Links user activity directly to authenticated sessions Supports audit logs and compliance requirements

  • Productivity Measurement Enables tracking of active working hours Aligns login sessions with shift schedules Provides reliable data for performance analytics

  • How UniConnect Enhances User Activity Management

UniConnect integrates login/logout with broader workforce activity features:

Session Tracking: Every login session is recorded and monitored System Integration: Syncs with telephony and (soon) SSO providers Real-Time Visibility: Supervisors can track active users instantly Analytics Ready: Session data feeds into productivity and performance reports Summary

UniConnect’s Login & Logout functionality is more than just system access—it is a critical component of secure operations and effective workforce management. By combining flexible authentication options with robust tracking, UniConnect ensures both ease of use and complete visibility into user activity.

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