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How Recurring Schedule and Retry Work in a Campaign

1. Introduction​

In a campaign, two important things control execution:

  • Schedule → When the campaign runs
  • Retry → What happens if a call fails

Both work together to automate the full campaign process.

2. How Recurring Schedule Works​

Simple Idea​

Recurring schedule tells the system when to run the campaign repeatedly.

Example​

retry 3

  • Daily: 9:00 AM – 5:00 PM

What happens:​

  • At 9:00 AM → Campaign starts
  • System begins calling leads
  • At 5:00 PM → Campaign stops
  • Next day at 9:00 AM → Campaign starts again automatically

Important Behavior​

  • Campaign runs only within defined time
  • Outside that time → No calls are made

3. How Retry Works​

Simple Idea​

Retry tells the system what to do if a call is not successful.

Example​

retry 2

  • Retry Interval = 10 minutes
  • Max Retry Attempts = 3

What happens for one lead:​

  1. System calls Customer
  2. Customer does not answer
  3. System waits 10 minutes
  4. System calls again (2nd attempt)
  5. If still no answer → waits again
  6. Final attempt (3rd time)
  7. After that → system stops trying

4. How Schedule + Retry Work Together​

This is the most important part.

Example Scenario​

Schedule: Daily (9:00 AM – 5:00 PM)
Retry: Every 10 minutes, Max 3 attempts

What happens:​

retry 1

Day 1​

  • 9:00 AM → Campaign starts
  • 9:10 AM → Call Customer A → No answer
  • 9:20 AM → Retry 1
  • 9:30 AM → Retry 2

If still not answered:

  • 9:40 AM → Final attempt

If Time Exceeds Schedule​

Example:

  • Last retry is at 5:10 PM

Behavior:​

  • System will NOT call at 5:10 PM
  • Because campaign ends at 5:00 PM

What Happens Next?​

  • Next day at 9:00 AM → Campaign starts again
  • Remaining retries continue

5. Important Rules​

  • Calls happen only within schedule time
  • Retry waits for defined interval
  • Retry stops after max attempts
  • If schedule ends → retry pauses
  • Retry continues when schedule starts again
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